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Communications

Communications

The NBISD Communications Department is committed to providing our stakeholders with up-to-date information on news and events related to NBISD. In 2023, the Communications Department launched a news page dedicated to serve the needs of our community.

Department Contacts

Matt Jones

Matt Jones
Chief Communications &
Technology Officer
830-643-5724

Michelle Harwood

Michelle Harwood 
Director of
Communications
830-643-5761

Leah Gomez
Communications and Technology Project Manager
830-643-5729

Priscilla Rodriguez
Communications & Technology Executive Assistant
830-643-5761

Zach Perkins
Communications Coordinator
830-626-5635

Aubrey Cantu
Communications Specialist
830-626-5762

Mia Jenkins
Communications Specialist
830-626-5759

Ryan Petrie
Web & Content Creation Specialist
830-643-5780

About Communications

The Communications Department’s areas of responsibility also include, but are not limited to:

  • Advertising
  • Branding & Image Development
  • Business Partnerships
  • Community Relations
  • Community Education/Drivers Education
  • Crisis Communications
  • Emergency Notifications
  • Marketing
  • Media Relations
  • Photography
  • Public Information
  • Publication Production
  • Public Relations
  • ParentSquare
  • Social Media
  • Special Event Planning
  • Video Production
  • Website Content Management

Branding Guides

NBISD Branding Guides
NBISD Dragons Branding Guides
NBISD Unicorns Branding Guides
TRHS Branding Guides

NBISD Photo Gallery

The Communications Department captures memorable moments at events throughout the school year. Photographs from these events are available in the NBISD Photo Gallery, where images can be viewed individually or as a slideshow. All images are free to download and can easily be shared with friends and family via text, email, or social media.

ParentSquare

Parent Square Logo Square

New Braunfels ISD uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number.

We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.

HERE IS WHAT YOU CAN DO WITH PARENTSQUARE:

  • Receive messages from the school via email, text or app notification
  • Choose to receive information as it comes or all at once with a daily digest at 6pm
  • Communicate in your preferred language
  • Comment on school postings to engage with your school community
  • Direct message teachers, staff and other parents
  • Participate in group messages
  • Sign up for parent-teacher conferences
  • Send payments, sign forms & permission slips, receive report cards, sign up to volunteer and more all from your desktop or mobile device

Download the App in the Apple App Store or Google Play for easy use and access.
LOG IN to ParentSquare and get connected!

Bad Weather Procedures

When a decision is made to cancel school, delay school, or dismiss school early, the district will notify parents using the ParentSquare mass notification system and the New Braunfels ISD website will be updated as quickly as possible.

Information about school closures, delays, or early dismissal also will be communicated through the following media, including but not limited to:

ParentSquare (email, phone and text messaging)

Social Media – @NewBraunfelsISD on Facebook, and Instagram

Local Media outlets including radio, TV and print/online newspapers

Because of the uncertainty of weather conditions, we ask parents and staff to monitor email, the New Braunfels ISD website, social media and local media before heading to school or sending children to the bus stop.

Note: no weather announcement from New Braunfels ISD means classes will be held on a normal schedule.

Public Information Act

The Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records; and an officer for public information and the officer’s agent may not ask why you want them. All government information is presumed to be available to

the public. Certain exceptions may apply to the disclosure of the information. Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought.

You have the right to:

  • Prompt access to information that is not confidential or otherwise protected;
  • Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements;
  • Receive certain kinds of information without exceptions, like the voting record of public officials, and other information;
  • Receive a written statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement;
  • Choose whether to inspect the requested information (most often at no charge), receive copies of the information or both;
  • A waiver or reduction of charges if the governmental body determines that access to the information primarily benefits the general public;
  • Receive a copy of the communication from the governmental body asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the requested information, a redacted copy;
  • Lodge a written complaint about overcharges for public information with the Office of the Attorney General. Complaints of other possible violations may be filed with the county or district attorney of the county where the governmental body, other than a state agency, is located. If the complaint is against the county or district attorney, the complaint must be filed with the Office of the Attorney General.

All governmental bodies responding to information requests have the responsibility to:

  • Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures;
  • Treat all requestors uniformly and shall give to the requestor all reasonable comfort and facility, including accommodation in accordance with ADA requirements;
  • Be informed about open records laws and educate employees on the requirements of those laws;
  • Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, or has amended the request, in writing before finalizing the request;
  • Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time;
  • Request a ruling from the Office of the Attorney General regarding any information the governmental body wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor;
  • Segregate public information from information that may be withheld and provide that public information promptly;
  • Make a good faith attempt to inform third parties when their proprietary information is being requested from the governmental body;
  • Respond in writing to all written communications from the Office of the Attorney General regarding charges for the information. Respond to the Office of the Attorney General regarding complaints about violations of the Act.
  1. Submit a request by mail, fax, email, in person or any other appropriate method approved by the governmental body. (Beginning January 1, 2024, fax will no longer be accepted an approved method to submit a request.)
  2. Include enough description and detail about the information requested to enable the governmental body to accurately identify and locate the information requested.
  3. Cooperate with the governmental body’s reasonable efforts to clarify the type or amount of information requested.
  • You may review it promptly, and if it cannot be produced within 10 working days the public information officer will notify you in writing of the reasonable date and time when it will be available.
  • Keep all appointments to inspect records and to pick up copies. Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.

Cost of Records

  • You must respond to any written estimate of charges within 10 business days of the date the governmental body sent it or the request is considered automatically withdrawn.
  • If estimated costs exceed $100.00 (or $50.00 if a governmental body has fewer than 16 full time employees) the governmental body may require a bond, prepayment or deposit.
  • You may ask the governmental body to determine whether providing the information primarily benefits the general public, resulting in a waiver or reduction of charges.
  • Make a timely payment for all mutually agreed charges. A governmental body can demand payment of overdue balances exceeding $100.00, or obtain a security deposit, before processing additional requests from you.
  • If a government body determines the requested information is not subject to a previous determination or a statute that allows the information to be withheld without requesting a ruling, by the 10th business day after a government body receives your written request, a governmental body must:
  1. request an Attorney General Letter Decision and state which exceptions apply;
  2. notify the requestor of the referral to the Attorney General; and
  3. notify third parties if the request involves their proprietary information.
  • Failure to request an Attorney General Letter Decision and notify the requestor within 10 business days will result in a presumption that the information is open unless there is a compelling reason to withhold it.
  • Requestors may send a letter to the Attorney General arguing for release, and may review arguments made by the governmental body. If the arguments disclose the requested information, the requestor may obtain a redacted copy.
  • The Attorney General must issue a decision no later than the 45th working day from the day after the attorney general received the request for a decision. The attorney general may request an additional 10 working day extension.
  • Governmental bodies may not ask the Attorney General to “reconsider” an decision.

BY MAIL:
1000 N. Walnut
New Braunfels, TX 78130
Attn: Michelle Harwood

BY E-MAIL:
 info@nbisd.org

IN PERSON
1000 N. Walnut, New Braunfels, TX 78130

For complaints regarding failure to release public information please contact your local County or District Attorney. Please ask and you will be provided with this information.

  • You may also contact the Office of the Attorney General, Open Government Hotline, at 512-478-6736 or toll-free at 1-877-673-6839.
  • For complaints regarding overcharges, please contact the Office of the Attorney General Cost Hotline at 512-475-2497 or toll-free at 1-888-672-6787.

If you need special accommodation pursuant to the Americans with Disabilities Act (ADA), please contact our ADA coordinator, Max Flores at 830-643-5746.

El Capítulo 552 del Código Gubernamental de Texas (Texas Government Code), le otorga al público acceso a archivos gubernamentales sin que un funcionario de información pública o el agente del funcionario pregunten para qué se desea tal informacion. Se asume que toda la información gubernamental está disponible al público. Sin embargo, se podrían aplicar algunas excepciones a la revelación de alguna información. Los organismos gubernamentales deberán revelar sin demora la información solicitada que no es confidencial conforme a la ley o por decisión judicial o información para la que no se ha buscado una excepción a la revelación.

Derechos del solicitante

Tiene derecho a:

  • Acceso sin demora a información que no es confidencial o está de otra manera protegida;
  • Ser tratado igual que los demás solicitantes, incluyendo instalaciones que cumplen con los requisitos de la Ley para Personas con Discapacidades (Americans with Disabilities Act, ADA);
  • Recibir cierta información sin excepciones, tal como el expediente de votación de un funcionario público y otra información;
  • Recibir por adelantado una lista detallada de los costos calculados, cuando el costo sobrepasará 40 dólares, por trabajo que se hará y la oportunidad de modificar la solicitud en respuesta a esta lista detallada;
  • Elegir si desea inspeccionar la información solicitada (generalmente sin costo alguno), recibir copias de la información o ambas opciones;
  • Una reducción o eliminación del costo si el organismo gubernamental determina que el acceso a la información beneficia a todo el público en general;
  • Recibir una copia de la comunicación del organismo gubernamental la cual le solicita al Procurador General una decisión sobre si se puede negar la información bajo una de las excepciones aceptadas o una copia redactada si dicha comunicación revela la información solicitada;
  • Presentar una queja escrita ante la Comisión de Servicios Generales por sobrecargos por brindar acceso a información pública. Las quejas sobre otras posibles violaciones se pueden presentar ante el fiscal de condado o distrito en el condado donde el organismo gubernamental, aparte de una agencia estatal, está localizado. Si la queja es contra el fiscal de distrito o del condado, la queja se debe presentar ante la Procuraduría General.

Responsabilidades de los organismos gubernamentales

Todos los organismos gubernamentales que responden a solicitudes de información tienen la responsabilidad de:

  • Establecer procedimientos razonables para inspeccionar o copiar información pública e informar a los solicitantes de este procedimiento;
  • Tratar a todos los solicitantes igual y brindarles las comodidades y facilidades razonables, incluyendo instalaciones que cumplen con los requisitos de la ADA;
  • Estar informado sobre las leyes de transparencia gubernamental y educar a los empleados sobre los requisitos de tales leyes;
  • Informar al solicitante del costo calculado si es más de 40 dólares y de cualquier cambio en los cálculos que sobrepasen el 20 por ciento del cálculo original y confirmar que el solicitante acepta los cargos o ha cambiado la solicitud, por escrito, antes de finalizarla;
  • Informarle al solicitante si no se puede proveer la información con prontitud y establecer una fecha y hora para presentarla dentro de un tiempo razonable;
  • Solicitar una decisión de la Procuraduría General sobre cualquier información que el organismo gubernamental no desee revelar y enviar una copia de la solicitud o una copia redactada al solicitante;
  • Separar la información pública de la información que se puede retener y proveer al público la información pública rápidamente;
  • Hacer un intento de buena fe de informar a terceros cuando su información patentada está siendo solicitada del organismo gubernamental;
  • Responder por escrito a todas las comunicaciones escritas de la Comisión de Servicios Generales sobre el costo de la información. Responder a la Procuraduría General sobre quejas de violaciones a la Ley.

Procedimientos para obtener información

ü  Presentar la solicitud por correo, correo electrónico, en persona, fax o en otra manera apropiada que es aprobada por el organismo  gubernamental. (A partir del 1 de enero de 2024, ya no se aceptará el fax como método aprobado para enviar una solicitud).

ü Incluir suficiente descripción y detalle sobre la información que solicita para permitirle al organismo gubernamental identificar la información solicitada con exactitud y localizarla.

ü  Cooperar con los esfuerzos razonables del organismo gubernamental para aclarar el tipo o cantidad de información solicitada.

A. Información que se entregará

  • La puede revisar a la brevedad y si no se puede producir dentro de 10 días hábiles, el funcionario de información pública le notificará por escrito de una fecha y hora razonables cuando estará disponible.
  • Mantenga todas las citas para inspeccionar archivos o recoger copias. El no presentarse a las citas podría resultar en perder la oportunidad de inspeccionar la información en el momento solicitado.

Costo del expediente

  • Usted deberá responder a cualquier estimado escrito de los cargos que se le envíe dentro de los siguientes 10 días a partir de la fecha en que el organismo gubernamental lo envió o la solicitud será consideraba como retirada.
  • Si los costos calculados sobrepasan los 100 dólares (o 50 dólares si el organismo gubernamental cuenta con menos de 16 empleados de tiempo completo), el organismo gubernamental quizás requiera un bono, pago por adelantado o depósito.
  • Usted le puede pedir al organismo gubernamental que considere si el proveer la información beneficia al público, lo que podría resultar en que no se le cobren o se reduzcan los cargos.
  • Hacer el pago a tiempo de todos los costos acordados por ambos. Un organismo gubernamental puede exigir el pago de los saldos morosos que exceden 100 dólares u obtener un depósito de seguridad, antes de procesar solicitudes adicionales.

B. Información que podría no ser revelada debido a una excepción

  • Si un organismo gubernamental determina que la información solicitada no es sujeta a una determinación previa o a una ley que permite no revelar la información sin solicitar una decision, o la cumplir los 10 días hábiles después de que el organismo gubernamental recibe su solicitud escrita, este debe:
  1.  Solicitar una opinión del Procurador General y declarar que se aplican excepciones;
  2. Notificarle al solicitante que se ha presentado la solicitud ante el Procurador General; y
  3. Notificarle a terceros si la información tiene que ver con su información patentada.
  • Si no se solicita una Decision por Carta del Procurador General y no se notifica al solicitante dentro de 10 días hábiles resultará en la suposición de que la información está disponible al público, a menos que exista una razón contundente para no revelarla.
  • Los solicitantes pueden enviarle una carta al Procurador General exhortándole a que se revele la información y pueden revisar argumentos hechos por el organismo gubernamental. Si los argumentos revelan la información solicitada, el solicitante puede obtener una copia redactada.
  • El Procurador General debe emitir una decisión antes de que se cumplan 45 días hábiles desde el día en que la Procuraduría General recibió la solicitud del organismo gubernamental. El Procurador General puede solicitar una extensión adicional de 10 días hábiles.
  • Los organismos gubernamentales no pueden pedirle al Procurador General que “reconsidere” una decisión.

Para solicitar información de este organismo, favor de contactar a:

POR CORREO:

1000 N. Walnut, New Braunfels, TX 78130
Atención: Michelle Harwood

POR CORREO ELECTRÓNICO:

info@nbisd.org

EN PERSONA EN:

1000 N. Walnut, New Braunfels, TX 78130

Para presentar una queja sobre información no revelada, favor de contactar a su Fiscal de Condado o Distrito. Favor de preguntar y se le dará esta información.

  • También puede contactar a la Procuraduría General, Línea Especial de Transparencia Gubernamental al (512) 478-6736 o gratuitamente al 1-877-673-6839.
  • Para presentar quejas relacionadas a sobrecargos, favor de contactar a la Linea Especial de Costos de la Procuraduría General al 512-475-2497 o gratuitamente al 1-888-672-6787.

Si necesita acomodaciones especiales que cumplan con la Ley para Personas Discapacitadas (ADA), favor de contactar a nuestro coordinador de ADA, Max Flores al 830-643-5746.

Marketing & Advertising Opportunities

NBISD has implemented new ways for our business and non-profit partners to communicate with NBISD employees and parents that are easy, effective and affordable.

If you wish to learn more about marketing and advertising opportunities with NBISD, you may also contact the Communications Department at (830) 643-5761 or send us an email.

Examples of Marketing & Advertising opportunities include:

  • Back to School Staff Convocation
  • e-Blast to Employees or Subscribed Parents
  • NBISD Excellence Awards
  • NBISD Teacher of the Year Recognition Program
  • Social Media Promotions
  • Website Advertising

Get Connected with NBISD

Sign up today for e-Blasts from NBISD!

As part of our commitment to all of our stakeholders, we have created a way for you to receive subject-specific information via email. Click the sign up button below to view a list of the available e-Blasts you can subscribe to from NBISD.

We promise not to overwhelm you with emails and you can choose to opt out at anytime. You can revoke permission at any time by using the Safe Unsubscribe link found at the bottom of every email.

Please note: Your email will not be distributed or shared with any other parties or requestors. New Braunfels ISD will only use your email for this e-Blast service.

*Frequency is based on supply and demand of information being received by NBISD and requested for distribution by our partners.

Follow our pages on social media!

District – Facebook, X (Twitter), Instagram
Athletics – X (Twitter)
Carl Schurz Elementary – Facebook, Instagram
County Line Elementary – Facebook, Instagram
Klein Road Elementary – Facebook, Instagram
Lamar Elementary – Facebook, Instagram
Lone Star Early Childhood Center – Facebook, Instagram
Long Creek High School – Facebook, Instagram
Memorial Elementary – Facebook, Instagram
New Braunfels High School – Facebook, Instagram
New Braunfels Middle School – Facebook, Instagram
Oak Run Middle School – Facebook, Instagram
School of Choice – Facebook, Instagram
Seele Elementary – Facebook, Instagram
Veramendi Elementary – Facebook, Instagram
Voss Farms Elementary – Facebook, Instagram
Walnut Springs Elementary – Facebook, Instagram

NBISD Social Media Guidelines Header

The posting of comments on any of the NBISD Social Media pages is at the discretion of the page administrators. These guidelines are in place for the protection, privacy and rights of NBISD students and employees. Naming a specific employee or student in a negative way will not be allowed.

Administrators will be notified if one:

  • Copyright and fair use laws are broken. If you are quoting someone else’s work, reference the person, and, where possible, include a link.
  • Easily identifies students and/or staff in defamatory, abusive or generally negative terms.
  • Is posting unsolicited advertisements– i.e. repeatedly posting the same comment or comments that are simply advertising/promoting a service or product.
  • Does not show proper consideration for others.
  • Discriminates against gender, age, race, nationality, sexual orientation, religion, disability, socioeconomic standing or non-proficiency in English-language skills.

Postings will be deleted/hidden/removed if the posted comment includes:

  • Content that violates or promotes the violation of school rules.
  • Profane, threatening, embarrassing, harassing, bullying or racist material.
  • Lewd, vulgar, sexually suggestive, obscene or pornographic content.
  • Material that is likely to disrupt the learning environment.
  • Political lobbying.

The page administrators reserve the right to remove any comments at any time, for any reason.

If you have a comment or would like to report an inappropriate comment for us to review, email Zach Perkins.

Grievances

For more information on grievances, please visit our grievances page.

Communications

Communications

The NBISD Communications Department is committed to providing our stakeholders with up-to-date information on news and events related to NBISD. In 2023, the Communications Department launched a news page dedicated to serve the needs of our community.

Visit NBISD NEWS
Matt Jones

Chief Communications
& Technology Officer
830-643-5724

Matt Jones
Michelle Harwood 

Director of
Communications
830-643-5761

Michelle Harwood

Department Contacts

Leah Gomez
Communications Project Manager
830-643-5729

Zach Perkins
Communications Coordinator
830-626-5635

Mia Jenkins
Communications Specialist
830-626-5759

Priscilla Rodriguez
Communications Executive Assistant
830-643-5761

Aubrey Cantu
Communications Specialist
830-626-5762

Ryan Petrie
Web & Content Creation Specialist
830-643-5780

About Communications

The Communications Department’s areas of responsibility also include, but are not limited to:

  • Advertising
  • Branding & Image Development
  • Business Partnerships
  • Community Relations
  • Community Education/Drivers Education
  • Crisis Communications
  • Emergency Notifications
  • Marketing
  • Media Relations
  • Photography
  • Public Information
  • Publication Production
  • Public Relations
  • ParentSquare
  • Social Media
  • Special Event Planning
  • Video Production
  • Website Content Management

Branding Guides

NBISD District Branding Selector
Dragons Branding Selector
Unicorns Branding Selector
Two Rivers High School Branding Banner

NBISD Photo Gallery

Bad Weather Procedures

The Communications Department captures memorable moments at events throughout the school year. Photographs from these events are available in the NBISD Photo Gallery, where images can be viewed individually or as a slideshow. All images are free to download and can easily be shared with friends and family via text, email, or social media.

When a decision is made to cancel school, delay school, or dismiss school early, the district will notify parents using the ParentSquare mass notification system and the New Braunfels ISD website will be updated as quickly as possible.

Information about school closures, delays, or early dismissal also will be communicated through the following media, including but not limited to:

ParentSquare (email, phone and text messaging)

Social Media – @NewBraunfelsISD on Facebook, Instagram and Twitter

Local Media outlets including radio, TV and print/online newspapers.

Because of the uncertainty of weather conditions, we ask parents and staff to monitor email, the New Braunfels ISD website, social media and local media before heading to school or sending children to the bus stop.

Note: no weather announcement from New Braunfels ISD means classes will be held on a normal schedule.

ParentSquare

ParentSquare Title Logo

New Braunfels ISD uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number.

We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.

HERE IS WHAT YOU CAN DO WITH PARENTSQUARE:

  • Receive messages from the school via email, text or app notification
  • Choose to receive information as it comes or all at once with a daily digest at 6pm
  • Communicate in your preferred language
  • Comment on school postings to engage with your school community
  • Direct message teachers, staff and other parents
  • Participate in group messages
  • Sign up for parent-teacher conferences
  • Send payments, sign forms & permission slips, receive report cards, sign up to volunteer and more all from your desktop or mobile device

Download the app in the Apple App Store or Google Play for easy use and access.

LOG IN to ParentSquare and get connected!

Public Information Act

The Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records; and an officer for public information and the officer’s agent may not ask why you want them. All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information. Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought.

Open Records Request Form
You have the right to:

  • Prompt access to information that is not confidential or otherwise protected;
  • Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements;
  • Receive certain kinds of information without exceptions, like the voting record of public officials, and other information;
  • Receive a written statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement;
  • Choose whether to inspect the requested information (most often at no charge), receive copies of the information or both;
  • A waiver or reduction of charges if the governmental body determines that access to the information primarily benefits the general public;
  • Receive a copy of the communication from the governmental body asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the requested information, a redacted copy;
  • Lodge a written complaint about overcharges for public information with the Office of the Attorney General. Complaints of other possible violations may be filed with the county or district attorney of the county where the governmental body, other than a state agency, is located. If the complaint is against the county or district attorney, the complaint must be filed with the Office of the Attorney General.
All governmental bodies responding to information requests have the responsibility to:

  • Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures;
  • Treat all requestors uniformly and shall give to the requestor all reasonable comfort and facility, including accommodation in accordance with ADA requirements;
  • Be informed about open records laws and educate employees on the requirements of those laws;
  • Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, or has amended the request, in writing before finalizing the request;
  • Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time;
  • Request a ruling from the Office of the Attorney General regarding any information the governmental body wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor;
  • Segregate public information from information that may be withheld and provide that public information promptly;
  • Make a good faith attempt to inform third parties when their proprietary information is being requested from the governmental body;
  • Respond in writing to all written communications from the Office of the Attorney General regarding charges for the information. Respond to the Office of the Attorney General regarding complaints about violations of the Act.
  1. Submit a request by mail, fax, email, in person or any other appropriate method approved by the governmental body. (Beginning January 1, 2024, fax will no longer be accepted an approved method to submit a request.)
  2. Include enough description and detail about the information requested to enable the governmental body to accurately identify and locate the information requested.
  3. Cooperate with the governmental body’s reasonable efforts to clarify the type or amount of information requested.
  • You may review it promptly, and if it cannot be produced within 10 working days the public information officer will notify you in writing of the reasonable date and time when it will be available.
  • Keep all appointments to inspect records and to pick up copies. Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.

Cost of Records

  • You must respond to any written estimate of charges within 10 business days of the date the governmental body sent it or the request is considered automatically withdrawn.
  • If estimated costs exceed $100.00 (or $50.00 if a governmental body has fewer than 16 full time employees) the governmental body may require a bond, prepayment or deposit.
  • You may ask the governmental body to determine whether providing the information primarily benefits the general public, resulting in a waiver or reduction of charges.
  • Make a timely payment for all mutually agreed charges. A governmental body can demand payment of overdue balances exceeding $100.00, or obtain a security deposit, before processing additional requests from you.
  • If a government body determines the requested information is not subject to a previous determination or a statute that allows the information to be withheld without requesting a ruling, by the 10th business day after a government body receives your written request, a governmental body must:
  1. request an Attorney General Letter Decision and state which exceptions apply;
  2. notify the requestor of the referral to the Attorney General; and
  3. notify third parties if the request involves their proprietary information.
  • Failure to request an Attorney General Letter Decision and notify the requestor within 10 business days will result in a presumption that the information is open unless there is a compelling reason to withhold it.
  • Requestors may send a letter to the Attorney General arguing for release, and may review arguments made by the governmental body. If the arguments disclose the requested information, the requestor may obtain a redacted copy.
  • The Attorney General must issue a decision no later than the 45th working day from the day after the attorney general received the request for a decision. The attorney general may request an additional 10 working day extension.
  • Governmental bodies may not ask the Attorney General to “reconsider” an decision.

BY MAIL:
1000 N. Walnut
New Braunfels, TX 78130
Attn: Michelle Harwood

BY E-MAIL:
 info@nbisd.org

IN PERSON
1000 N. Walnut, New Braunfels, TX 78130

For complaints regarding failure to release public information please contact your local County or District Attorney. Please ask and you will be provided with this information.

  • You may also contact the Office of the Attorney General, Open Government Hotline, at 512-478-6736 or toll-free at 1-877-673-6839.
  • For complaints regarding overcharges, please contact the Office of the Attorney General Cost Hotline at 512-475-2497 or toll-free at 1-888-672-6787.

If you need special accommodation pursuant to the Americans with Disabilities Act (ADA), please contact our ADA coordinator, Max Flores at 830-643-5746.

View/Download a Copy of this Posting in English
View/Download a Copy of this Posting in Spanish

El Capítulo 552 del Código Gubernamental de Texas (Texas Government Code), le otorga al público acceso a archivos gubernamentales sin que un funcionario de información pública o el agente del funcionario pregunten para qué se desea tal informacion. Se asume que toda la información gubernamental está disponible al público. Sin embargo, se podrían aplicar algunas excepciones a la revelación de alguna información. Los organismos gubernamentales deberán revelar sin demora la información solicitada que no es confidencial conforme a la ley o por decisión judicial o información para la que no se ha buscado una excepción a la revelación.

Derechos del solicitante

Tiene derecho a:

  • Acceso sin demora a información que no es confidencial o está de otra manera protegida;
  • Ser tratado igual que los demás solicitantes, incluyendo instalaciones que cumplen con los requisitos de la Ley para Personas con Discapacidades (Americans with Disabilities Act, ADA);
  • Recibir cierta información sin excepciones, tal como el expediente de votación de un funcionario público y otra información;
  • Recibir por adelantado una lista detallada de los costos calculados, cuando el costo sobrepasará 40 dólares, por trabajo que se hará y la oportunidad de modificar la solicitud en respuesta a esta lista detallada;
  • Elegir si desea inspeccionar la información solicitada (generalmente sin costo alguno), recibir copias de la información o ambas opciones;
  • Una reducción o eliminación del costo si el organismo gubernamental determina que el acceso a la información beneficia a todo el público en general;
  • Recibir una copia de la comunicación del organismo gubernamental la cual le solicita al Procurador General una decisión sobre si se puede negar la información bajo una de las excepciones aceptadas o una copia redactada si dicha comunicación revela la información solicitada;
  • Presentar una queja escrita ante la Comisión de Servicios Generales por sobrecargos por brindar acceso a información pública. Las quejas sobre otras posibles violaciones se pueden presentar ante el fiscal de condado o distrito en el condado donde el organismo gubernamental, aparte de una agencia estatal, está localizado. Si la queja es contra el fiscal de distrito o del condado, la queja se debe presentar ante la Procuraduría General.

Responsabilidades de los organismos gubernamentales

Todos los organismos gubernamentales que responden a solicitudes de información tienen la responsabilidad de:

  • Establecer procedimientos razonables para inspeccionar o copiar información pública e informar a los solicitantes de este procedimiento;
  • Tratar a todos los solicitantes igual y brindarles las comodidades y facilidades razonables, incluyendo instalaciones que cumplen con los requisitos de la ADA;
  • Estar informado sobre las leyes de transparencia gubernamental y educar a los empleados sobre los requisitos de tales leyes;
  • Informar al solicitante del costo calculado si es más de 40 dólares y de cualquier cambio en los cálculos que sobrepasen el 20 por ciento del cálculo original y confirmar que el solicitante acepta los cargos o ha cambiado la solicitud, por escrito, antes de finalizarla;
  • Informarle al solicitante si no se puede proveer la información con prontitud y establecer una fecha y hora para presentarla dentro de un tiempo razonable;
  • Solicitar una decisión de la Procuraduría General sobre cualquier información que el organismo gubernamental no desee revelar y enviar una copia de la solicitud o una copia redactada al solicitante;
  • Separar la información pública de la información que se puede retener y proveer al público la información pública rápidamente;
  • Hacer un intento de buena fe de informar a terceros cuando su información patentada está siendo solicitada del organismo gubernamental;
  • Responder por escrito a todas las comunicaciones escritas de la Comisión de Servicios Generales sobre el costo de la información. Responder a la Procuraduría General sobre quejas de violaciones a la Ley.

Procedimientos para obtener información

ü  Presentar la solicitud por correo, correo electrónico, en persona, fax o en otra manera apropiada que es aprobada por el organismo  gubernamental. (A partir del 1 de enero de 2024, ya no se aceptará el fax como método aprobado para enviar una solicitud).

ü Incluir suficiente descripción y detalle sobre la información que solicita para permitirle al organismo gubernamental identificar la información solicitada con exactitud y localizarla.

ü  Cooperar con los esfuerzos razonables del organismo gubernamental para aclarar el tipo o cantidad de información solicitada.

A. Información que se entregará

  • La puede revisar a la brevedad y si no se puede producir dentro de 10 días hábiles, el funcionario de información pública le notificará por escrito de una fecha y hora razonables cuando estará disponible.
  • Mantenga todas las citas para inspeccionar archivos o recoger copias. El no presentarse a las citas podría resultar en perder la oportunidad de inspeccionar la información en el momento solicitado.

Costo del expediente

  • Usted deberá responder a cualquier estimado escrito de los cargos que se le envíe dentro de los siguientes 10 días a partir de la fecha en que el organismo gubernamental lo envió o la solicitud será consideraba como retirada.
  • Si los costos calculados sobrepasan los 100 dólares (o 50 dólares si el organismo gubernamental cuenta con menos de 16 empleados de tiempo completo), el organismo gubernamental quizás requiera un bono, pago por adelantado o depósito.
  • Usted le puede pedir al organismo gubernamental que considere si el proveer la información beneficia al público, lo que podría resultar en que no se le cobren o se reduzcan los cargos.
  • Hacer el pago a tiempo de todos los costos acordados por ambos. Un organismo gubernamental puede exigir el pago de los saldos morosos que exceden 100 dólares u obtener un depósito de seguridad, antes de procesar solicitudes adicionales.

B. Información que podría no ser revelada debido a una excepción

  • Si un organismo gubernamental determina que la información solicitada no es sujeta a una determinación previa o a una ley que permite no revelar la información sin solicitar una decision, o la cumplir los 10 días hábiles después de que el organismo gubernamental recibe su solicitud escrita, este debe:
  1.  Solicitar una opinión del Procurador General y declarar que se aplican excepciones;
  2. Notificarle al solicitante que se ha presentado la solicitud ante el Procurador General; y
  3. Notificarle a terceros si la información tiene que ver con su información patentada.
  • Si no se solicita una Decision por Carta del Procurador General y no se notifica al solicitante dentro de 10 días hábiles resultará en la suposición de que la información está disponible al público, a menos que exista una razón contundente para no revelarla.
  • Los solicitantes pueden enviarle una carta al Procurador General exhortándole a que se revele la información y pueden revisar argumentos hechos por el organismo gubernamental. Si los argumentos revelan la información solicitada, el solicitante puede obtener una copia redactada.
  • El Procurador General debe emitir una decisión antes de que se cumplan 45 días hábiles desde el día en que la Procuraduría General recibió la solicitud del organismo gubernamental. El Procurador General puede solicitar una extensión adicional de 10 días hábiles.
  • Los organismos gubernamentales no pueden pedirle al Procurador General que “reconsidere” una decisión.

Para solicitar información de este organismo, favor de contactar a:

POR CORREO:

1000 N. Walnut, New Braunfels, TX 78130
Atención: Michelle Harwood

POR CORREO ELECTRÓNICO:

info@nbisd.org

EN PERSONA EN:

1000 N. Walnut, New Braunfels, TX 78130

Para presentar una queja sobre información no revelada, favor de contactar a su Fiscal de Condado o Distrito. Favor de preguntar y se le dará esta información.

  • También puede contactar a la Procuraduría General, Línea Especial de Transparencia Gubernamental al (512) 478-6736 o gratuitamente al 1-877-673-6839.
  • Para presentar quejas relacionadas a sobrecargos, favor de contactar a la Linea Especial de Costos de la Procuraduría General al 512-475-2497 o gratuitamente al 1-888-672-6787.

Si necesita acomodaciones especiales que cumplan con la Ley para Personas Discapacitadas (ADA), favor de contactar a nuestro coordinador de ADA, Max Flores al 830-643-5746.

Marketing & Advertising Opportunities

NBISD has implemented new ways for our business and non-profit partners to communicate with NBISD employees and parents that are easy, effective and affordable.

If you wish to learn more about marketing and advertising opportunities with NBISD, you may also contact the Communications Department at (830) 643-5761 or send us an email.

Examples of Marketing & Advertising opportunities include:

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  • Social Media Promotions
  • Website Advertising

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The posting of comments on any of the NBISD Social Media pages is at the discretion of the page administrators. These guidelines are in place for the protection, privacy and rights of NBISD students and employees. Naming a specific employee or student in a negative way will not be allowed.

We welcome your thought-provoking comments and hope to hear from you.

Administrators will be notified if one:

  • Copyright and fair use laws are broken. If you are quoting someone else’s work, reference the person, and, where possible, include a link.
  • Easily identifies students and/or staff in defamatory, abusive or generally negative terms.
  • Is posting unsolicited advertisements– i.e. repeatedly posting the same comment or comments that are simply advertising/promoting a service or product.
  • Does not show proper consideration for others.
  • Discriminates against gender, age, race, nationality, sexual orientation, religion, disability, socioeconomic standing or non-proficiency in English-language skills.

Postings will be deleted/hidden/removed if the posted comment includes:

  • Content that violates or promotes the violation of school rules.
  • Profane, threatening, embarrassing, harassing, bullying or racist material.
  • Lewd, vulgar, sexually suggestive, obscene or pornographic content.
  • Material that is likely to disrupt the learning environment.
  • Political lobbying.

The page administrators reserve the right to remove any comments at any time, for any reason.

If you have a comment or would like to report an inappropriate comment for us to review, please email Zach Perkins.

Grievances

For more information on grievances, please visit our grievances page.